General Imaging

Customer Care

At General Imaging Company (GIC), we strive to provide you with the best customer service possible. To better assist you, we have provided fast answers to common questions and concerns. You should find everything right here to get the answers you need. 


Payment Methods

Image of VISA, MasterCard, American Express and Discover credit cards 

Paying online with a credit card is easy and safe. We accept all VISA, MasterCard, American Express and Discover credit cards. Just enter your credit card information during Checkout. Our secure server encrypts all submitted information.

Checks/Money Orders For payment by check or money order, please contact our customer service department at 800.730.6597.

Promotions and Discounts

Promotion codes are redeemed at the end of the ordering process after your payment information has been entered. Simply enter your promotion or source code, and when you're finished, move on to the checkout section. Your promotional discount will be factored into your order in Step 2 and will be reflected in your order summary.

Pricing & Tax Information

Sales Tax:

All orders shipped to California, will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Shipping Charges

Shipping options are provided at the time of check out. We offer Standard Ground Shipping, Second Day and Next Day options. Those options and their associated prices will be shown during the check out process.
 

Standard Shipping:
Standard Shipping(Ground) is provided by Fedex Ground whichever is most efficient for the destination.  Orders will be shipped two business days after the order is placed. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available for the Continental US (including AK, PR, VI, Guam, HI).  We do not offer delivery to APO, FPO, and PO boxes. 

Express, Overnight & Priority Shipping Options:
If you prefer to receive your merchandise faster, we offer Second Day, and Next Day service. Delivery is Monday through Friday, not including weekends and Holidays. Orders placed with expedited service will ship on the next business day, pending credit card authorization and verification. Express option rates will be displayed at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order.  Standard shipping is available for the Continental US (including AK, PR, VI, Guam, HI).  We do not offer delivery to APO, FPO, and PO boxes.  

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carrier that will be used is: Federal Express (FEDEX).

 

Delivery Information

GIC ships most in stock orders to the U.S. within 2 business days of receipt. Shipping options are provided at the time of check out. Standard shipping rates are shown below.

Next day and 2nd day shipping are available. Next day and 2nd day rates will be calculated at time of checkout. Orders shipped to AK, PR, VI, Guam and HI must be shipped by 2nd day air.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

We currently only offer International shipping for accessory purchases to Canada. We offer Standard Shipping and Express Shipping. Please allow 2-7 business days for delivery, not including weekends or Holidays. We also offer express shipping. Delivery time for express shipping is estimated at 1-3 business days, upon shipment of your order. Shipping rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order. 

Easy Returns

If you need to return your merchandise for any reason, please contact our Customer Service department at 800-730-6597 so that a RETURN MATERIALS AUTHORIZATION number (RMA#) form could be sent and be completed with your return.  Returns without an approved RMA # will not be accepted.  You will be required to repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose the RMA form.  You will be required to pay for the return shipping charges. 

Unwanted merchandise may be returned within 14 days from the date of shipment. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded.

Defective merchandise will be exchanged for same or similar products if returned within 14 days from the date of shipment. General Imaging will cover shipping charges of your returned unit, but you will need to pay for the shipping charges to return the defective unit.  Refunds will not be issued for defective merchandise.

Supplies and consumable merchandise will not be accepted for return if the packaging has been opened. Return shipping cost is the responsibility of the customer.

Our goal is to process your return promptly. Upon receipt of your package, the return process is normally completed within 7-10 calendar days.