What is your return policy for merchandise?

If you need to return your merchandise for any reason, please contact our Customer Service department at 800-730-6597 so that a RETURN MATERIALS AUTHORIZATION number (RMA#) form could be sent and be completed with your return.  Returns without an approved RMA # will not be accepted.  You will be required to repack the product and all accessories that may have accompanied the original shipment in the original packing materials and enclose the RMA form.  You will be required to pay for the return shipping charges. 

Unwanted merchandise may be returned within 14 days from the date of shipment. Merchandise must be in unused condition and in original packaging material. Original shipping and handling and return postage charges will not be refunded.

Defective merchandise will be exchanged for same or similar products if returned within 14 days from the date of shipment. General Imaging will cover shipping charges of your returned unit, but you will need to pay for the shipping charges to return the defective unit.  Refunds will not be issued for defective merchandise.

Supplies and consumable merchandise will not be accepted for return if the packaging has been opened. Return shipping cost is the responsibility of the customer.

Our goal is to process your return promptly. Upon receipt of your package, the return process is normally completed within 7-10 calendar days.